It is my goal to keep all customers happy. as a starting small-Family-Owned business, your shopping experience and satisfaction with my products is important to me. If your product arrives damaged, please contact me through this website or email me directly to abel.magana@icloud.com for arrangements. I will make sure your satisfaction is Achieved. Otherwise, due to the nature of my starting business, sales are final. Though, on a case-by-case basis, I will review, consider and strive for your satisfaction depending on your reasoning.